Q: How do I handle installation after purchase?
A: We provide comprehensive installation manuals and detailed technical drawings. You can hire a local installation team, and our engineers will provide remote technical guidance throughout the process to ensure a smooth setup.
Q: How is the risk of damage during sea freight managed?
A: We use reinforced wooden crates and anti-rust packaging to protect the equipment. Additionally, under CIF terms, we provide full insurance coverage for the goods to protect your interests from port to port.
Q: What is the process and timeline for a customized elevator?
A: 1. Design: Upon receiving your hoist-way dimensions and requirements, we will provide a design proposal within 3 working days.
2. Production: Production begins once the deposit is received.
3. Delivery: The order will be shipped within 15 working days after the final balance is cleared.
Q: What are the payment terms?
A: We support flexible and secure payment methods to protect both parties:
Standard Terms: 30% deposit to start production; the remaining 70% balance is due after production is complete and prior to shipment.
Accepted Methods: We primarily accept T/T (Telegraphic Transfer) and other mainstream international payment methods.
Q: Besides the elevator itself, what other costs are included in the quote?
A: Our pricing is highly transparent. Depending on the agreed Incoterms (e.g., FOB or CIF), the quote typically includes:
The product cost.
Professional export packaging.
Inland/Sea freight to the designated port (under CIF).
Insurance fees (under CIF).
Please Note: Additional costs you may need to consider include local import duties, customs clearance fees, inland transportation from the destination port to your site, and labor costs for installation. We will assist you in clarifying the full cost structure.
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